Chiller 24 | FAQ
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Chiller 24 FAQ

FAQ’s

Is The Route Fully Marked?

Yes. The course will be marshalled as well as having directional signs and tape on course.  A GPX of the route will be issued in the info pack one week prior to the race.

How Difficult Is The Lap?

This is a proper all weather trail centre.  It’s not a grassy field that will turn into a quagmire the second it gets some rain.  There is plenty of climbing to be had both in the form of engaging singletrack and some forest tracks.  The majority of this trail is red graded and there is one black graded descent which is more like a rough red.  There is nothing on this course to be afraid of.

Are There Cut Off Times?

The only cut off time is at the end.  The finish is exactly 24 hours after the start.  Normally this is 11am til 11am but it will be altered if it’s a late start.  Laps completed after this 24 hour window do not count.

Do I need to register in advance?

Yes. All participants must enter in advance using our online booking.

Do I have to camp?

The event is all based on Kielder campsite and everyone gets on it.  You can bring a van, gazeebo, tent, motorhome or sleep naked under the stars, whatever takes your fancy.  There are optional extras such as electric hookups and glamping pods but you’ll need to be quick to secure a spot.

Can I bring a friend?

Support teams are always welcome as it’s hard to get through such an undertaking on your own.  Just remember that it’s one vehicle on site per team.  The rest are in a nearby car park.

What is the Maximum Number of Entrants for this Race?

Currently the limit is 350 for people taking part.

What is the Latest I can Sign Up?

We will close entry to the event 7 days prior to the race or when the maximum number of entrants is reached.

Can I Enter on the Day of the Race?

We do not accept any entries on the day for this event, sorry.

What happens if I drop out during the event?

We encourage anyone to try as hard as they can but there is no point in going beyond your limits. Injury, fitness or even a family emergency may mean you have to leave the event. If this happens at any point after you have registered and collected your ride number, then you must go to the nearest checkpoint/marshal or registration and let them know you are dropping out. We will have a final count of who has finished so if you drop out and don’t notify us then we’ll presume you are missing and a lot of people will start looking for you!

The campsite is closed until the event finishes so you will be stuck on site.

If I need to withdraw before the day of the race itself, is there a refund policy?

There are no refunds or deferrals available once entered, however, you are able to transfer your entry to another person if you are unable to attend the event.

What happens if the event is cancelled or abandoned?

We may need to modify the route or even cancel the event, if circumstances beyond our reasonable control arise, such as, but not limited, to a force majeure (event that is a result of nature e.g. severe flooding). Should this arise and it is deemed to negatively impact upon the safety of the event we will communicate this to you as soon as practicable via the e-mail address you have provided. A decision to cancel the event may in extreme circumstances be taken on the day or during the course of the event. The safety of competitors, spectators and race officials and volunteers is our overriding priority.

Should the event be cancelled we will do everything possible to reschedule the event to a future date. All entries will be carried forward to this new date. Should the event be cancelled due to these circumstances and due to the fixed costs associated with the event we will not be able to provide refunds on this basis.

In the event of abandonment, postponement or cancellation of the event we will have no responsibility for any associated costs of competitors including travel and accommodation costs.

Full details can be found in our terms and conditions page.

Forestry logs?

Dotted around the course you may find stacks of logs.  Under no circumstances can you go near or on these stacks.  This is for your own safety.

Toilets and showers

A major plus point of being on a campsite is that there are some great facilities.  There is a large toilet block which include hot showers.

Can I bring my dog?

Dogs are always welcome as long as you have someone to look after it and it is not on the track.

Where is transition?

Transition can be anywhere on the course so you don’t have to trek down to the event HQ if you’re quite some distance away. All you need to do is pass on the timing device to the next rider if you’re in teams.

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